There are, without doubt, incompetent and lazy social workers. However, there are equally incompetent and lazy lawyers, managers and plumbers. The difficulty is that the press in recent days has given the impression that the proportion of unfit social workers is higher than that of bungling individuals in other walks of life.
Mistakes have been made in the past and Children’s Services Departments (as Children’s Social Services now tend to be known), have been refining their procedures for many decades. The most recent wholesale review of national practice was conducted by Lord Laming in the Victoria Climbie Inquiry and that highlighted, amongst other things, the need for closer co-operation between agencies.
The recent death of Khyra Ishaq in Birmingham, a 7 year old who seemingly starved to death, has brought trenchant criticism of Social Services within the press and indeed from Khyra’s absent Father. Further it has lead to several commentators shouting from the rooftops that the lessons from the death of Victoria Climbie have not been learnt, a point made this week by Victoria’s Mother.
On a similar theme, The Times today noted an innovative project by CSV (Community Service Volunteers) whereby volunteers are paired with families whose childen are on the at risk register. This scheme appears thusfar to have had superb results in two pilot areas and is set to be extended. The article itself however raises the view that this role should be fulfilled by social workers not an ‘army of amateurs’.
The tide appears to be turning though with a comment based article in the Sunday Times noting that in fact whilst Victoria Climbie’s death plainly raised questions of Social Services it also raised questions of her own Mother’s conduct. A similar standpoint comes through in a reader’s letter entitled: “Parents must bear the blame“.
The truth of the matter, it seems to me, is that such diametrically opposed approaches miss the point. Social Workers deal on a daily basis with those most in need. These parents are to some extent ‘to blame’, but the majority of parents in difficulties have themselves had apalling childhoods and are often weighed down by their own problems. On the other hand the stresses on Social Workers are huge and the vast majority of these professionals are commited to their jobs and truly care for children they come into contact with. The difficulty is that they are poorly supported (the system simply can not cope with the number of referrals), snowed under with obligatory paperwork (the need to record all interactions and write lengthy reports leaves many simply tied to the office) and hugely demoralised (often knowing that they can’t undertake the job in the way they would like and that they are paid less than the average plumber).
Social Services do owe the public a duty of care and failings in the system causing children at risk to go unnoticed must be rectified, but it is rarely appropriate to criticise and castigate Social Workers in general. Rather, deficiencies are often due to those in overall control of the system and the allocation of local authority resources (Children’s Services is rarely a high priority for the electorate and therefore an easy target in cutbacks).
Equally, in many cases the Social Workers on the ground are dealing with the residue of society’s wider problems - drugs, poverty, lack of community. As noted in the Comment in the Times dealing with the CSV project described above, it is often the lack of a postive role-model or support network that fails to protect such families from falling into dysfunction.
In conclusion, there are certainly some inadequate social workers, but it simply isn’t appropriate for the press to castigate Social Services at every turn before even establishing all the circumstances. Society as a whole must look at itself and though Social Services’ role is that of a ’safety net’, they can not be expected to save the day on every occasion given the huge tasks we ask of them, though that will always remain their objective.